When will my order be dispatched?
When you place an order with us, your credit card or alternative payment method is automatically charged by PayPal or Stripe, depending on who you have chosen to use as your payment provider during checkout. After this, we will review your order and either begin to manufacture your garment(s) to your specifications, or ship it directly to you if it is a prepared and pre-packaged garment.
Our standard waiting times for all orders are as follows: Once your order has been placed and your payment method has been verified by your chosen provider, we will begin processing your order for dispatch. Typically, processing times vary from 7-10 business days - this is reflective of the time taken to hand-print, pack and verify the items within your order. After this period your order will be fulfilled and dispatched via Royal Mail.
Royal Mail offers UK customers a delivery estimation of 2-3 business days for your order to be delivered. For our international customers, please allow 5-7 business days for your order to reach you after receiving your dispatch notification email.
We currently dispatch orders every Monday, Wednesday and Friday. This excludes bank holidays. During busy seasons, we move to our daily dispatch timetable of 6 days a week, excluding Sunday.
But of course, if you are in a particular rush to receive something - contact us and we'll see what we can do.
Hey, where's my order?
As mentioned above; the usual waiting period for delivery, after dispatch, to UK residents is 2-3 business days. If delivery exceeds this period, please do not hesitate to ask us about the whereabouts of your order using our handy 'Contact Us' page.
Alternatively, international customers (Anywhere outside of the UK) are estimated to receive their order 5-7 business days after dispatch.
Certain countries have different methods of processing international postage items through their customs clearance. For this reason we allow a maximum 21 day period for you to receive your order. If you have still not received your order after the 21 day period has passed, then please contact us so that we may assist you.
My order has been lost in the post. Can you send me another?
Unfortunately we do not take responsibility for any orders that are lost in the post. All UK orders are sent via Royal Mail Second Class SignedFor and each package is trackable using a unique code - we have never had one go missing. If you really think your order has been lost, contact us and we’ll send you the tracking number. Then you’ll need to contact Royal Mail and raise a loss claim.
International orders are sent using Royal Mail AirMail and are not able to be tracked. Again, for this reason we take no responsibility for lost packages. If you really want to get an international order tracked, get in touch and we’ll sort it out for you.
We opt for this economy shipping service for our international customers because of the affordable prices. We firmly believe that it is a robust and guaranteed service provided by Royal Mail.
I wasn't in to receive my parcel, where is it?!
If you reside within the UK, your package will require someone to be in at your delivery address to sign for it. If there is no one present to receive your package, you will be left a handy card through your letterbox from Royal Mail stating that you can collect it from your local Post Office/Sorting Office Depot in 24 hours time - bring identification for the name and address associated with your order just incase! They like to keep your package nice and secure.
For any residents outside of the UK, the same method applies - your local postal service will issue a collection card through your letterbox. If your package remains uncollected after 28 days, it will be returned to us. We will then attempt to contact you and rearrange delivery, which requires another postage payment to be made to us. If after a further 30 days you have not contacted us, your order will be terminated and the transaction amount withheld by us to cover the cost of administration.
How do I care for my garment lovingly?
What exactly are you here to do?
Just to kick it in some fuckin sweet threads. Wanna join us?