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COVID-19 NOTICE — DECEMBER 2020

I would like to personally thank each and every person reading this notice for your support, patronage, and most of all: your patience over the last twelve months.

This year I decided to mark the cut-off date for guaranteed Christmas delivery as the 1st of December, simply because I did not want to risk disappointing anyone in light of the postal delays caused by the pandemic. Sadly, even after following Royal Mail's "guaranteed" last posting dates for Christmas, a number of packages that were dispatched in early December have not yet been delivered due to delays.

If your order has already been dispatched, but has not yet arrived, please don't worry. I encourage you to reach out via one of the below methods for a status update on your order.

If you require a status update for an order which has yet to be dispatched, please also reach out through a contact option listed below.

There is currently a noticeable delay in responses to email enquiries, and at this time I would recommend reaching out via Instagram for a faster response.

Thank you for your patience; I'm more grateful than I could ever express in words.

🖤 —Sam

Last updated: Wednesday 30th December

It's important that you feel comfortable and at ease when shopping with KULT, which is why we encourage you to reach out if you have any concerns regarding your order or certain products — no question is too big or small.

You may find an answer to your question much faster on our FAQS page, so please take a look before submitting an enquiry.

Collaborations / Press:

hello@partofthekult.com

Wholesale Enquiries:

Contact: Samuel White
info@partofthekult.com

Contact Us via Instagram:

We encourage you to contact us via Instagram because it is the most efficient way to engage in back-and-forth conversation.

Direct messages are typically monitored daily and we aim to respond to all enquiries within 48 hours. However, during busy periods this window may extend to 72 hours and beyond depending on the volume of enquiries.

Please include all necessary order details in your first message.

Send a DM

Contact Us via Email:

Emails are typically monitored daily and we aim to respond to all enquiries within 48 hours, excluding weekends and bank holidays. However, during busy periods this window may extend to 72 hours and beyond depending on the volume of enquiries.

To ensure a swift response and resolution to your enquiry, please include all necessary order details.

If 72 hours have passed and you have not received a response (noting the above timetable), please check your Junk / SPAM folder. Sometimes email providers may mistakenly flag responses due to your filter settings.

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