We think it's important that you feel comfortable and at ease when shopping with KULT, which is why we encourage you to reach out if you have any concerns regarding your order or certain products — no question is too big or small.
You may find an answer to your question much faster on our FAQS page, so please take a look before submitting an enquiry.
Collaborations / Press:
Contact: Samuel White
Contact Us via Instagram:
We encourage you to contact us via Instagram because it is the most efficient way to engage in back-and-forth conversation.
Direct messages are typically monitored daily and we aim to respond to all enquiries within 24 hours. However, during busy periods this window may extend to 48 hours and beyond depending on the volume of enquiries.
Please include all necessary order details in your first message.
Contact Us via Email:
Emails are typically monitored daily and we aim to respond to all enquiries within 48 hours, excluding weekends and bank holidays. However, during busy periods this window may extend to 72 hours and beyond depending on the volume of enquiries.
To ensure a swift response and resolution to your enquiry, please include all necessary order details.
If 72 hours have passed and you have not received a response (noting the above timetable), please check your Junk / SPAM folder. Sometimes email providers may mistakenly flag responses due to your filter settings.